Check-in & check-out
Please inform yourself about check-in and check-out times at Sporthotel Xander before your journey.
We ask for your understanding that for bookings made after 04:00 pm and the arrival takes place the same day, extra beds are not possible.
Changes & local tax
We reserve the right for changes of price and services due to unforeseen circumstances. All prices are in Euro (€) including taxes and charges, excluding tourist tax (local tax) which will be charged at € 2.80 per person and day (subject to change). Children under the age of 15 years are exempt.
Validity & deposit
Reservations become effective once confirmed with us. With the reservation confirmation, we simultaneously charge a deposit of € 150.00 (summer season) and € 250.00 (winter season). If booking through our website the conditions therein shall apply.
Means of payment
If desired, you can settle your hotel bill in the evening prior to your departure. Payments on account are possible at any time. We accept Visa and Mastercard; we also accept cash payments or by EC-card.
Cancellation policy & protection
The following cancellation fees will apply unless you cancel your reservation 30 days prior to arrival:
- Cancellations and modifications up to 30 days prior to day of arrival: no charges are being imposed
- Cancellations and modifications up to 14 days prior to day of arrival: 50% of the total package price agreed upon
- Cancellations and modifications up to 7 days prior to day of arrival: 70% of the total package price agreed upon
- Cancellations and modifications received delayed and non-shows: the entire amount the total package price agreed upon
Last Minute offers, pre-paid rates and non-refundable rates
Please not that for these offers there are no cancellation or rebooking options. The amount for the entire booking is to be paid immediately upon reservation or rather your credit card will be charged with the total amount.
We recommend taking out a cancellation protection policy: It protects you in case of illness and applies to children and spouse or partner, in case of accident prior and during your journey and in case of death in the family or force majeure.
If booking through our website you will be automatically asked if you desire a cancellation protection policy prior to make reservation. If booking by phone we kindly ask to request such policy from our reception team!
Recommendations will be worth your while!
Recommend us and we will pay you a € 20.00 referral bonus per booking. You can redeem this bonus on your next holiday in Sporthotel Xander as a thank you for your referral. Do not forget to remind your family, friends and acquaintances to mention you as a referral upon reservation!
Suggestions & complaints
Inconveniences should not tarnish your stay at Sporthotel Xander in which case do not hesitate to contact us immediately. We will assume the problem immediately and try to resolve it. You can also contact us by e-mail and tell us your concern: firstname.lastname@example.org
Since December 2006, the general terms and conditions of the hotel industry are valid and applicable in Austria (AGBH). Please inform yourself in due time in your own interest.
Any questions? Our Sporthotel Xander team is at your disposal anytime! Here you will find the general terms and condition of the hotel industry:
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